Our counselling services

One of our core priorities is to ensure that patients are clearly and thoroughly informed about their rights and responsibilities. It is essential that each person understands these rights, embraces their responsibilities, and actively engages in upholding them.

The team at Patiente Vertriedung asbl is fully available to provide you with precise and useful information regarding healthcare, social security, and other relevant administrative services. Our goal is to raise awareness and offer practical, accessible information for patients and for families caring for a loved one.

Our work is driven by a spirit of progress, centred on dialogue, education, and mutual respect. The best way to improve patients' quality of life is to work together – patients, families, professionals, and institutions – united in a common goal.

What we do:

• We'll review your situation with you and consider your next steps
• We'll guide you through our healthcare system and help you find the right points of contact
• We explain how to recognise the right information on health topics and where to find it
• We support you in your decision-making process. We will work with you to prepare for your next visit to the doctor, so that you can clarify your questions in a targeted manner, or we will discuss the next stage of the procedure with you
• We explain medical and legal terms to you
• We explain your rights as a patient
• We draw the attention of politicians and the public to problems in our healthcare system that are highlighted in our advice. Through your questions, you can help to improve our healthcare system.
• We help you write your letters (e.g. to your doctor, hospital, health insurance, etc.)
• We can help you check your medical bills

What we don't do:

• We do not recommend any doctor, hospital, law firm or other establishment
• We do not judge whether certain treatments or examinations are suitable for you. We do not give second opinions
• We do not have (specialist) medical information on all subjects and are not experts in specialist medical issues
• We do not make diagnoses
• We do not arrange doctors' appointments on your behalf
• We cannot legally represent you in court or before the Social Securits Arbitration Tribunal (CASS)

Office hours:

Our telephone hotline is reachable from Tuesday to Thursday from 9am to 11:30am and from 2pm to 4pm.

Our office is open to the public by appointment only.

Address	1-B, rue Thomas Edison L-1445 Strassen
Phone	(+352) 49 14 57–1
Fax	(+352) 49 14 58
E-mail	info@patientevertriedung.lu

Brochure "Patient rights"

The booklet “Patients rights” explains the fundamental patients rights, without going too much into detail.

You can download it here. It is available in four languages: EN, FR, DE & PT