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Assistance juridique gratuite une fois par mois

Depuis le mois de février 2019, la Patiente Vertriedung ASBL, offre un conseil juridique gratuit à ses membres une fois par mois.

La durée maximale par rendez-vous est de 30 minutes. Vous pouvez demander un rendez-vous par e-mail au info@patientevertriedung.lu ou au 4914571.

Où?
  • 1B, rue Thomas Edison
  • L-1445 Strassen
  • 4ème étage
Le prochain rendez-vous est le :
  • 12 novembre 2020

Information about the refund by cheque from the CNS

You may continue to receive a CNS reimbursement by cheque and cash it at a POST office. The decision to end cheque transactions as of 1 October 2020, recently announced by the POST, affects only POST cheques.

Link to the CNS

News about the oppening of the CNS branches

Since Monday 21 September 2020, all the CNS agencies are open again, still by appointment only. Click here for opening hours and details on how to book an appointment:

https://cns.public.lu/en/actualites/2020/ouverture-agences-sept.html

The following agencies will be open on 2 days of the week:

  • Bettembourg agency: Mondays and Wednesdays
  • Diekirch agency: Mondays and Fridays
  • Echternach agency: Tuesdays and Thursdays
  • Grevenmacher agency: Mondays and Fridays
  • Marnach agency: Wednesdays and Fridays
  • Redange agency: Tuesdays and Thursdays
  • Rumelange agency: Tuesdays and Thursdays

Leave for family reasons in the event of quarantine or isolation of a child

Demander un congé pour raisons familiales en cas de mise en quarantaine ou d'isolement d'un enfant

Le Minstère de la Sécurité Social a annoncé hier un changement pour les parents qui se voient confrontés avec un enfant mis en quarantaine ou isolement à cause de la pandemie actuelle.

Vous pouvez lire ci-après le communiqué publié par le ministère de la Sécurité sociale :

New document in plain language: "Hilfe von der Pflege-Versicherung anfragen"

Guichet.lu has made available a document on the benefits provided by long-term care insurance in plain language.

Plain language consists in short sentences, simple words, explanations and pictures.

The objective is to facilitate the comprehension of our information pages and procedures for a maximum of persons. Guichet.lu will guide the internet user step by step to benefit from long-term care insurance.

This information page is currently available in German only.

The staff at Guichet.lu has worked on the documents in plain language together with Klaro, the official office for plain language. Klaro is a service managed by the Association pour personnes en situation de handicap (APEMH - association for persons with disabilities).

Consult our information page on how to benefit from long-term care insurance in plain language on Guichet.lu.

COVID-19 test before or after a trip or tourist stay abroad

In the current context of the COVID-19 pandemic, some countries may require proof of a negative COVID-19 test to enter their territory.

In order to meet this requirement, the Luxembourg State is offering, for the summer holiday period, a free test per person before a trip or tourist stay abroad.

From 14 August 2020, this free test is also offered if you are returning to Luxembourg from a trip or tourist stay abroad.

In a first phase and in both cases, the system will only allow the booking of appointments with regard to departures and returns during the month of August and up until 15 September 2020.

This procedure replaces the one where a code had to be requested in order to book an appointment before going abroad. However, codes received before mid-August to make an appointment prior to going abroad remain valid throughout August 2020.